This usually happens when multiple password reset requests are made.

For security, only the most recent password reset email works. If you click an older reset email after requesting a new one, the system will show an “Invalid key” message.

How do I avoid this problem?

• Request a password reset once
• Open only the newest email you receive
• Ignore or delete older reset emails

What if I already clicked the wrong link?

• Simply request another password reset
• Use the newest email that arrives
• If the problem continues, contact support and we can reset it for you manually

Is this an error with my account?
No. This is a normal security feature designed to protect your account.

Can support fix this for me?
Yes. If needed, we can manually reset your password so you can log in immediately.