---
title: What to do before contacting customer support.
description: Things go wrong. We get it. If you need help resolving an issue, please follow these simple guidelines. 1. If you are a current student, make sure your name and email address are correct in your account. 2. Make sure…
url: "https://wineschool.us/help/what-to-do-before-contacting-customer-support/"
updated: "2024-07-04"
category: General Questions / Contact
---

# What to do before contacting customer support.

Things go wrong. We get it. If you need help resolving an issue, please follow these simple guidelines.

1. If you are a current student, make sure your name and email address are correct in your account.
2. Make sure to search the knowledge base before asking a question.
3. Formulate a short and simple description of what went wrong. Once you post your question, we'll ask follow-up questions to diagnose this issue.
4. Our staff is vital to us, so anyone who is disrespectful will not receive support.