What to do before contacting customer support.

Things go wrong. We get it. If you need help resolving an issue, please follow these simple guidelines.

  1. If you are a current student, make sure your name and email address are correct in your account.
  2. Make sure to search the knowledge base before asking a question.
  3. Formulate a short and simple description of what went wrong. Once you post your question, we’ll ask follow-up questions to diagnose this issue.
  4. Our staff is vital to us, so anyone who is disrespectful will not receive support.

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