Our online ticketing system is designed to handle your inquiries promptly and effectively. This approach allows us to keep costs down and reinforces our position as a leader in the online education realm.

By submitting a ticket, you ensure that your issue is tracked and addressed by the appropriate expert. We strive to respond to all inquiries as quickly as possible, typically within 24 hours, ensuring you receive the help you need without delay.

While we generally provide substantive responses within 24 hours, please note that certain holidays and observances may affect this timeframe. Tickets are responded to in the order they are received. You may see the tag “low priority” on some tickets; however, please disregard this as it is just a default setting—we devote equal attention to all tickets.